Supervisor Front Office | Fulltime | nhow Rotterdam – NH Hotel Group – Rotterdam

NH Hotel Group

Are you the Desk Manager/Shift Leader/Supervisor who embraces service with a twist, has a passion for hospitality, and enjoys the forward culture of nhow Rotterdam?

The latest & greatest in urban culture
nhow Rotterdam. Surround yourself with the best in urban art, architecture, design, fashion, photography, and food from the city of cool Rotterdam. And enjoy the best view in town while you’re at it. Don’t just visit the city, become part of it!

For this lifestyle hotel situated in the hotspot of Rotterdam, we are looking for a true team player, and an activating personality. In this position you are the link between your team and the various departments. Like the rest of the team, you are also responsible for creating nhow experiences for every guest, whatever that may be

What’s in it for you?

A year-end bonus for every employee with a maximum of 100% of your monthly gross salary;
To show you how happy we are with you as our colleague, we give you a Signing bonus after your first 3 months of € 250,- gross and a second Signing Bonus after 12 months of € 500,-gross;
Refer-a-friend bonus of € 500,- gross;
Welcome @ Work: dine, spend the night, and have breakfast in your own hotel;
Spend the night in our hotels all over the world for €36,- or €72,- per night and enjoy a 30% discount in our restaurants/bars;
Discounts up to 25% for your friends & family;
Discounts in all kinds of (web) shops;
Stay fit with our Company Fitness, Bicycle- and Sport Plan;
From short (training) courses to internal trainings, NH University is your internal training institute. In addition, when you are ready for the next step in your future, we offer plenty of internal career opportunities in The Netherlands and abroad;
Salary scale 6 Horeca CLA. Depending on your experience this is usually between €2.242 – €2.758 gross per month (based on a full-time contract);
A new family.

What’s in it for us?

Hospitality runs through your veins,
You have a positive mindset,
You are able to oversee the processes and remain in control in stressful situations
You have some years’ experience as a Desk Manager/Shift Leader/Supervisor in a large hotel;
You are good at setting priorities, you have a good command of the Dutch and English language, you are accurate, and knowledge of computer systems is a plus;
You enjoy variety in your work and working hours and working in a team gives you energy.

A day in the life of a Supervisor Front Office
06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
08:00 You have checked today’s arrivals and communicated the details to the other departments.
10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the ‘morning rush’.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.
14:00 You make sure the handover is updated for the evening shift.
14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
15:00 Time to go home!

Are you looking for a new challenge? Apply n(h)ow!
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