Account Director International Clients – Rotterdam – HeadFirst Group – Rotterdam

HeadFirst Group


Our core values – Customer first, Learn every day & Connecting people – are reflected everywhere, including in your work as Account Director International Clients. The Account Director International Clients (ADI) is responsible for developing and maintaining strategic long-term relationships with high volume clients to accomplish organic growth and long-term company and clients’ objectives. The ADI is the tactical and strategic layer of the client team and responsible for ensuring delivery is aligned to client expectations and coaching the creation of a strategic account roadmap which is aligned to clients’ business objectives.


HeadFirst Group is een toonaangevende, internationale HR-dienstverlener met het grootste platform voor professionals in Nederland. Met meer dan 450 collega’s en vanaf zeven verschillende locaties in Nederland en België bieden we een diversiteit aan HR-oplossingen, zoals Managed Service Providing, Recruitment Process Outsourcing, intermediaire dienstverlening (matchmaking, contracting) en HR-consultancy. Wij strijden voor een transparante en evenwichtige arbeidsmarkt, zonder vooroordelen, waarin organisaties en meer dan 20.000 professionals optimaal met elkaar verbonden zijn. Daarnaast bieden wij innovatieve functionaliteiten zoals A.I., Robotic Process Automation (RPA) en predictive analytics voor een optimale balans tussen tech & touch. Als organisatie streven wij ernaar om een van de top-10 beste werkgevers te zijn. We zijn dan ook ontzettend trots op onze Great Place To Work certificering die wij in december 2022 ontvingen. Meer te weten komen over HeadFirst Group als werkgever? Klik dan hier!


As an Account Director at our company, you’re responsible for managing and growing key accounts. The ADI is the connecting factor between the multi-country company operations and clients in a high demanding environment. Next to that the ADI develops and manages business opportunities via relationships with clients’ stakeholders. Your portfolio consists of several international clients of Headfirst Group. Your responsibilities are:

Serving as contact point for key customers and internal teams. The systematic and proactive conduct of relationship and account management with existing customers at national and international level;

Execution of agreements between company and clients;

Suggest solutions that answer clients’ needs and wants from a Workforce Optimisation perspective;

Research and negotiate new territories to develop within the clients’ organisation;

Measure, track and analyse performance, together with client operations and suggest improvements;

Organisation and participation in clients’ Monthly Business Reviews;

Identifies potential for synergies across the business and build commitment to achieve shared goals;

Helping the customer with the aim of securing and expanding the service, and increasing customer satisfaction, turnover and margin.


The ideal candidate has a strong track record of building and maintaining relationships with international clients, excellent communication and presentation skills, and the ability to thrive in a fast-paced environment.

Minimum relevant bachelor’s degree, post graduate degree or equivalent.

Fluent in business English and preferably Dutch or French.

Previous working experience as key account manager/director for 5+ year(s).

Ideally experience in a staffing function and/or BPO services like MSP or RPO.

Working with a mix of short term and longer-term objectives and hands on execution, from concept to delivery.

Detail oriented, logical, and methodological approach to problem solving.

Able to interact with high-level decision makers.

Strong conceptual and analytical skills. Strong communication skills (written and verbal) with all levels of company.

Proven ability to balance between guarding the organization and supporting execution and delivery.

Proven ability to work independently and without the back up of standard practices. To solve many issues in a pragmatic way whilst at the same time develop a framework of sustainable processes.


A salary between € 4.000 ,- and € 7.000 ,- depending on your experience;

Company car, laptop and smart phone;

27 vacation days and the option to buy additional days;

A fully non-contributory pension;

Development and career opportunities, for example through our own training platform HeadFirst Group Academy;

Hybrid working in our ultramodern and energy-neutral head office in the Randstad and offices in Rotterdam and Brussels. Drinks in the bar, let off steam in the sports room, have a responsible lunch in the lounge and company parties in our in-house theatre!


Preciosa Borger M: T: +31 (0)23 568 56 30


Our organization promises to continue growing in the coming years and we will only achieve that with the most driven colleagues. Do you want to join HeadFirst Group or would you like more information? Please contact Preciosa Borger, our Corporate Recruiter on +31 6 25 23 50 33 or [email protected]

If you do not fully meet the requested experience, please contact us so that we can discuss the options together.

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